Refund policy
Refund and Return Policy
At ApexHydro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date you receive your order to request a return. After this period, we are unable to offer a refund or exchange.
To be eligible for a return, your item must meet the following conditions:
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The item must be unused and in the same condition as received.
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The item must be in its original packaging.
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You must provide proof of purchase or order confirmation.
To begin a return request, please contact us at:
Email: rafaelmadrigal001@gmail.com
Please do not send items back before receiving return authorization from us. Returns sent without prior approval may not be accepted.
Non-Returnable Items
Certain items are not eligible for return, including:
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Gift cards
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Downloadable digital products
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Personalized or customized items (unless they arrive damaged or defective)
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Final sale items
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Products that have been used, altered, damaged, or are missing parts due to reasons not caused by ApexHydro
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photos or additional information to verify the issue before approving a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or declined.
If approved, your refund will be processed to your original payment method. Please allow additional processing time for your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Email: rafaelmadrigal001@gmail.com
Sale Items
Only regular-priced items are eligible for refunds. Discounted or sale items may be considered final sale unless they arrive damaged, defective, or incorrect.
Exchanges
We only replace items if they arrive damaged, defective, or if the wrong item was sent.
To request an exchange, contact us at:
Email: rafaelmadrigal001@gmail.com
Gifts
If an item was purchased as a gift and shipped directly to you, any approved refund will be issued according to the original payment method used for the purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as ApexHydro cannot guarantee that returned items will be received.
Processing Times
Approved refunds and exchanges will be processed after the returned item has been received and inspected.
By purchasing from ApexHydro, you acknowledge and agree to this Refund and Return Policy.